Refund Policy

Returns & Refunds Policy

Effective Date: 01/01/2025
Thank you for shopping with Get Socked UK. We want you to be happy with your purchase, but if something’s not quite right, we’re here to help.

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🛍️ Eligibility for Returns

We accept returns for most items within 14 days of delivery, in accordance with UK consumer law.

To be eligible for a return:

• Items must be unworn, unused, and in original packaging

• Items must be free from damage, odour, or signs of wear

• You must provide proof of purchase (e.g. order number or email confirmation)

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❌ Items That Cannot Be Returned

We cannot accept returns or refunds for:

• Custom or personalised items, including embroidered or printed products

• Sale items or clearance products (unless faulty)

• Socks that have been worn or tried on for hygiene reasons

If a personalised item arrives damaged or faulty, please contact us — we’ll make it right.

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🔁 Exchanges

Need a different size or style? We’re happy to exchange unworn items within 14 days, subject to stock availability. Contact us first to check your item is eligible and reserve your exchange.

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💸 Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed back to your original payment method within 5–10 working days, depending on your bank or payment provider.

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🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• We recommend using a tracked service for your return — we can’t guarantee we’ll receive items sent without tracking.

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⚠️ Faulty or Incorrect Items

If your order arrives damaged, defective, or not as described, please email us within 48 hours of delivery with:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

We’ll arrange a replacement, exchange, or refund as needed.

📩 Contact Us

If you have questions about your return, email us at:
📧 info@getsockeduk.com
We aim to respond within 1–2 working days.